Department of Food & Public Distribution under the Government of India has launched the Anna Sahayata WhatsApp number and IVRS helpline to make it easier for beneficiaries of the PM Garib Kalyan Anna Yojana (PMGKAY) to register complaints and resolve issues related to ration and food grain distribution. This digital initiative is aimed at ensuring transparency, accountability, and quick grievance redressal for over 810 million beneficiaries of PMGKAY across the country.
What is Anna Sahayata?
Anna Sahayata is a citizen-centric digital platform introduced by the Ministry of Consumer Affairs, Food & Public Distribution, Government of India. Its main goal is to make it simple and efficient for PMGKAY beneficiaries to report problems or lodge complaints regarding ration distribution, fair price shops, or any issues faced under the Public Distribution System (PDS).
Anna Sahayata initiative uses both modern communication methods, WhatsApp and IVRS (Interactive Voice Response System) to make grievance redressal accessible to all, even those without internet access.
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On May 20, 2025, the Government of India launched three digital platforms:-
1. 'Depot Darpan' enables real-time tracking of infrastructural and operational performance of FCI and CWC depots.
2. 'Anna Mitra' completely digitizes the work of Fair Price Shop owners, Food Inspectors… pic.twitter.com/EkerHGOgVy— Food Corporation of India (@FCI_India) May 20, 2025
Official Anna Sahayata WhatsApp Number and IVRS Helpline
WhatsApp Number: +91 98682 00445
You can also directly scan this QR Code to open Anna Sahayata WhatsApp Number
IVRS Helpline Number: 14457
(Call this toll-free number to lodge a complaint using voice menu in multiple languages)
Both numbers are officially provided by the Department of Food & Public Distribution, Government of India.
Anna Sahayata – Key Highlights
| Feature | Details |
|---|---|
| Scheme Name | Anna Sahayata (Food Assistance) |
| Related Scheme | Pradhan Mantri Garib Kalyan Anna Yojana (PMGKAY) |
| Launched By | Ministry of Consumer Affairs, Food & Public Distribution, GOI |
| Beneficiaries | Over 810 million PDS/PMGKAY ration card holders |
| How to Complain | WhatsApp (+91 98682 00445), IVRS (14457), Email, Website |
| Languages Available | Hindi, English, Gujarati, Telugu, Bengali |
| uspd2.fpd@nic.in | |
| Website | https://dfpd.gov.in/ |
| Address | Krishi Bhawan, Dr. Rajendra Prasad Road, New Delhi, 110001 |
How to Use Anna Sahayata WhatsApp Number?
- Save the Number: Save +91 98682 00445 in your phone contacts as “Anna Sahayata” or “PMGKAY Helpline”.
- Send a Message: Open WhatsApp and send “Hi” or “Hello” to start. You can also write your complaint directly.
- Describe Your Problem: Clearly mention your ration card details and the issue you are facing (e.g., non-receipt of ration, quantity issues, or dealer misconduct).
- Receive Confirmation: You will get a confirmation and a tracking number for your complaint. The concerned department will follow up.
How to Lodge a Complaint on IVRS 14457?
- Dial 14457 from any phone (mobile or landline).
- Follow the Instructions: Select your preferred language.
- Record Your Complaint: Speak out your problem clearly as prompted.
- Note the Reference Number: The system will provide you with a tracking/reference number for future follow-up.
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Where is Anna Sahayata Available?
- WhatsApp and IVRS services are currently piloted in five states:
Gujarat, Jharkhand, Telangana, Tripura, and Uttar Pradesh. - Languages Supported: Hindi, English, Gujarati, Telugu, Bengali.
- The service will soon be rolled out across all Indian states and union territories.
Benefits of Anna Sahayata Whatsapp Number
- Easy Grievance Redressal: No need to visit any office, just use your phone.
- Multi-language Support: Major Indian languages covered for better reach.
- Fast & Transparent: Get instant complaint registration and track status.
- Digital India Aligned: Makes welfare delivery smarter and more responsive.
FAQs
What is the Anna Sahayata WhatsApp number for PMGKAY complaints?
The official Anna Sahayata WhatsApp number is +91 98682 00445.
What is the IVRS helpline number for PM Garib Kalyan Yojana?
The toll-free IVRS number is 14457.
Who can use Anna Sahayata services?
Any beneficiary under the PMGKAY or Public Distribution System facing problems related to ration or food distribution.
Is this service available in all states?
Currently, the WhatsApp and IVRS services are available in select states but will be expanded soon across India.
What details should I mention in my complaint?
Your ration card number, full name, problem details, dealer/shop name/location, and contact details.